Terms of service

 

Terms of Service

Thousand, LLC advises you to review the following basic rules that govern the use of our Site (the “Agreement”). Please note that your use of our Site constitutes your agreement to follow and be bound by this Agreement.

 

Usage Restrictions

All of the content that appears on the Thousand LLC web site, including all visuals, text, audio and video clips are subject to copyright protections and /or other intellectual property rights or licenses held by Thousand LLC. The entire content of the Thousand, LLC web site is copyrighted as a collective work under U.S. copyright laws. Thousand, LLC grants you a limited license to access and make personal use of the content on this website. Content of the Thousand, LLC website is intended solely for the personal, noncommercial use by the users of our Site.

 

Correction of Site Errors

The information on the Thousand, LLC website may contain typographical errors or inaccuracies. We reserve the right to update any information we see fit at any time without prior notice. Please note that such errors may relate to product information, pricing and availability. In these instances, we shall have the right to terminate any orders involving pricing errors or inaccuracies. We apologize for any inconveniences.

 

Product

Although Thousand, LLC has made every effort to display our products and their colors as accurately as possible, the displayed colors of the products depend upon the monitor of the user, and Thousand, LLC cannot guarantee that the user's monitor will accurately portray the actual colors of the products. Each Thousand is crafted using products of nature and the product you receive may differ in color and grain pattern from images found on our website.

 

Orders

All products ordered are for personal use and gifting only. They must not be resold in any form or any place; Thousand, LLC reserves the right to take legal action against unauthorized and unofficial sale of goods.

Thousand, LLC reserves the right to refuse any order. In such case, we will notify you as soon as reasonably practicable and refund to you any payment in full.

 

Shipping

Any shipping and handling fees assessed at the time of purchase only apply to the first shipment of goods. If your product is returned to us, whether intentionally or through the carrier's inability to deliver to your address, Thousand, LLC will assess additional shipping and handling fees for each delivery attempt you request. These fees are based on fluctuating carrier rates and may be greater than initial shipping and handling fees assessed for your order. If you choose to forfeit your product, the cost of the product will be returned to you. Shipping fees are non-refundable once an attempt to ship your product has been made.

All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Thousand, LLC. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when Thousand, LLC delviers these items to the carrier.

We are unable to ship domestically and / or internationally to P.O./APO/FPO boxes.

Addresses and personal information must be submitted using only characters found in the English alphabet. Addresses or names containing international characters are invalid. If an order contains such characters, we will attempt to contact you to supply a valid name and / or address.

Telephone numbers must be supplied at the time of purchase for all orders.

Shipments to the US and Canada are sent via the United States Postal Service. For deliveries to other parts of the world we use a variety of carriers and, often times, a combination of carriers. If you require specific information about how your shipment will be delivered, contact info@explorethousand.com.

Requests to use a specific carrier should be sent to info@explorethousand.com and, due to the nature of our product, may not be possible.

We will attempt to deliver your product as quickly as possible. In the US and Canada, this is most often within five business days. If you require expedited shipping, contact us at info@explorethousand.com. Please note that expedited deliver will incur additional fees. 

 

Duty, VAT and Other Fees

Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by many countries. Check your local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees. Thousand, LLC holds no responsibility for any fees levied. 

Thousand, LLC will not reduce the declared value of goods in order to circumvent the customs regulations in place by any governing body.  Similarly, Thousand, LLC will not split shipment of a singular order in order to lessen the duty, VAT, or other import fees for which the buyer is responsible. 

 

Warranty

We are dedicated to delivering the highest quality products. Thousand helmets have a one (1) year limited warranty from the date of original purchase (or as otherwise required by local law) to be free from defects in materials and workmanship. This limited warranty applies only to the original purchaser and does not cover damage caused by impact, improper use, accident, negligence, abuse, improper maintenance, improper fit, normal wear and tear, modifications, failure to follow the instruction outlined in the user manual, or damage due to heat or contact with chemicals.

If your Thousand helmet is found to be defective in materials or workmanship, within one (1) year from the date or purchase, Thousand will have the option of either repairing or replacing the helmet, free of charge, as the sole remedy under this limited warranty. 

 

This warranty is in lieu of all other warranties, expressed or implied, and no person or representative is authorized to modify this limited warranty or to assume any liability on behalf of Thousand LLC.

 

Any obligations under any warranty shall be limited, to the greatest extent allowed by law, as provided in this limited warranty.  Some states do not allow limitations on how long an implied warranty lasts and/or the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you.  This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

If you have any questions about your warranty coverage or you think you may need service, email us at info@explorethousand.com. We will do everything we can to answer your questions and resolve any issues as quickly as possible.